Last Revised: September 24, 2026
Cookie Notice
This Cookie Notice describes the different types of cookies and similar technologies that may be applied on Via Retirement (the “Site”).
1. What is a cookie?
Cookies are small text files that a website transfers to your hard drive to store and sometimes collect information about your usage of websites, such as time spent on the Site, pages visited, language preferences, and other traffic data. We use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize your experience while using the Site and to recognize your computer in order to assist your use of the Site. We also gather statistical information about use of the Site in order to improve their design and functionality, understand how they are used and assist us with resolving questions regarding them.
There are different types of cookies, for example:
- Cookies served directly by WTW ('first party cookies') and cookies served on our behalf, for example by advertisers and data analytics companies ('third party cookies')
- Cookies which endure for different periods of time, including those that only last only as long as your browser is open (referred to as 'session cookies'). These are deleted automatically once you close your browser. Other cookies are 'permanent cookies', meaning that they survive after your browser is closed. For example, they recognize your device when you open your browser and browse the internet again.
2. What cookies do we use?
We set out below a description of the different types of cookies and similar technologies that may be used on the Site.
To the extent any Personal Information (which is information that identifies you as an individual or relates to an identifiable individual) is collected through cookies, our Privacy Notice applies and supplements this Cookie Notice. We encourage you to review our Privacy Notice, which describes our collection, use, disclosure and processing of personal information that we collect, as well as related to our products and services.
Strictly Necessary Cookies. Strictly necessary cookies enable you to navigate the Site and to use their services and features. Without these necessary cookies and similar technologies, the Site will not perform as smoothly for you as we would like them to and we may not be able to provide the Site or certain services or features.
Performance Cookies. Performance cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors move around the Site. All information these cookies collect is aggregated and therefore anonymous. If users do not allow these cookies we will not know when users have visited our Site and will not be able to monitor its performance.
Functional cookies used only when you ask for a feature. If you open live chat, or link an external financial account, the provider of that feature (for example Genesys, Plaid, or Yodlee) may set additional cookies that are needed to complete that request.
| Cookie | Category | Purpose | Lifespan |
|---|---|---|---|
| __session | Strictly Necessary | Keeps you signed in and stores the information needed to protect your session, including CSRF. | Session |
| __signup_eligibility_match | Strictly Necessary | Remembers a matched eligibility record during sign-up. | 1 hour |
| cookie_consent | Strictly Necessary | Stores your cookie preference so we do not ask again on every visit. | 1 year |
| ai_user | Performance | Application Insights cookie that distinguishes unique browsers so we can measure Site use. | Up to 1 year |
| ai_session | Performance | Application Insights cookie that groups page views into a visit so we can measure Site use. | Session / up to 30 minutes of inactivity |
| ai_authUser | Performance | Application Insights cookie that associates telemetry with a signed-in user. | Session |
3. How do I manage cookies?
You have the right to choose whether or not to accept cookies. You can control the way in which cookies are used by altering your browser settings. You may refuse to accept cookies by activating the setting on your browser that allows you to reject cookies. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider's website via your help screen. You can change your cookies using the cookie preference manager tool available via a link on our Site.
However, if you choose not to accept cookies, this may affect the functioning of our Site.
If you are using a mobile device, you can limit interest-based advertising on your device by adjusting the settings provided by your device manufacturer, such as "Limit Ad Tracking" for iOS or "Opt-out of interest-based ads" for Android.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org, www.allaboutcookies.org, or www.youronlinechoices.eu.
4. Changes to our Cookie Notice
We may change this Cookie Notice from time to time. Please take a look at the "Last Revised" legend at the top of this page to see when this Cookie Notice was last revised. If we make significant changes to this Cookie Notice, we will notify you of changes when you next visit the Site.
5. Contacts and comments
If you have any questions or comments regarding this Cookie Notice, please contact us by email at privacy@wtwco.com, or write to the Global Privacy Office at: (i) The Willis Building, 51 Lime St, London EC3M 7DQ, United Kingdom; or (ii) 800 North Glebe Rd., Arlington, Virginia, 22203, United States.